National Garden Gift Voucher expiry date policy

As a reminder, due to a change in accounting legislation HTA is now enforcing voucher expiry dates.

To help your till staff check voucher expiry dates we have provided a poster/leaflet for you to print out and use in staff training/briefing.

Download the poster

2017 expired vouchers

Since we were given notice of this change in legislation we have been working closely with appropriate bodies to try and mitigate the effects of this change on members.  Please ensure that vouchers with an expiry date of December 2017 are not accepted at your business after 31 December 2017.  For vouchers with an expiry date of December 2017, you as a garden retailer have until 31 January 2018 to send them to us for redemption. After this we will not be able to honour these expired vouchers.

It is vital that we advise you that after the 31 August 2017 expired vouchers from 2016 cannot be redeemed.

Unfortunately we are duty-bound to adhere strictly to this new accounting standard. The impact on HTA's financials were we not to enforce expiry dates is significant and not sustainable.

We appreciate that this is a change in procedure. Until now we have helped all members redeem vouchers no matter how old. But due to this change in circumstances this situation must now change.

To mitigate risk to your business, we advise that you ensure that rotation of your gift voucher stock is managed with expiry dates in mind, and that you begin to train your staff around this issue.  If you have any queries on this matter please contact the HTA services team on 0333 003 3550 or email services@hta.org.uk 

On a final (more positive) note, please do remember that the majority of customers spend voucherswithin two years of receiving them.  Also, the period of up to four years for a customer to spend the voucher before it expires remains quite generous compared with many other gift voucher schemes.  Our gifting scheme remains highly competitive and attractive to shoppers, and we look forward to working with you on it in future.