National Garden Gift Voucher Returns Service

HTA members can benefit from an arranged voucher returns collection service delivered by UPS. You can save time by not having to visit the post office or arrange a courier, and call us instead. We can arrange a collection of your redeemed vouchers for a competitive price, invoiced by the HTA under the usual 30 day terms. UPS will collect your parcel, typically the next afternoon, and return it to us for processing. This is an insured service, up to the value of the vouchers declared when you arrange the collection. This means you have the reassurance that if the delivery goes missing in transit you'll be compensated. We will also liaise with UPS and arrange a credit to the insured value of the vouchers, so the chasing is done for you.


The benefits of the voucher returns service:

  • Save time not having to visit the post office or arrange a courier to collect your parcel

  • Peace of mind knowing your vouchers are insured up to the value declared

  • Credit period of 30 days to pay the HTA

  • Competitively priced from as little as £11.50 (price is determined by your address and value of vouchers you're sending)

  • If the parcel goes missing, you will not need to chase the courier, the HTA will do this for you

  • We will pay out the insured value, in the unlikely event the parcel gets lost


To arrange a voucher returns collection:

  1. Complete a claim form as usual, making sure a unique reference number is detailed.
  2. Call HTA on 0333 003 3550 and request a collection of vouchers
  3. Give us details such as address, the value of the vouchers enclosed, and the unique reference number for the claim
  4. You will get a price for collection and invoiced the same day for the service
  5. Make sure you package up the vouchers securely (UPS bags can be provided)
  6. Make sure the package is ready for collection on the afternoon agreed (UPS will only make one attempt to collect it)
  7. We will monitor the collections and contact you if the parcel has not arrived, and request a scan of your pink slip of the claim form to initiate the claim with UPS