E-Learning with The Hub

Courses available

(Click on the dropdowns for more information)

Customer service training

HTA - Customer Service (20 minutes)

This course will help you understand how to deliver great customer service, why it is important, how to handle complaints and the principles of the Consumer Rights Act 2015.

  • The CARE model – courtesy, accessibility, reliability and empathy
  • Why customer service is important – loyalty, profitability & increased market share
  • Simple customer service cycle – welcome, ask & listen, respond & close
  • Customer service scenario - practical exercise
  • Handling complaints scenario –practical exercise
  • Key principles of the Consumer Rights Act 2015

HTA - Cultivating Sales (20 minutes)

This course will introduce you to the principles of customer focused sales includingwhat makes a good sales person and knowing your customer and their needs.
  • Understanding what makes a good sales person – customer centric approach
  • Know who your customers are and their possible needs
  • Simple sales cycle – welcome, ask & listen, respond & close
  • Create successful interactions with customers

Age verification (30 minutes)

It is a condition of the Licensing Act 2003 that all licensed premises have an Age Verification policy in relation to the sale and supply of alcohol. The aim of this course is to provide learners with the knowledge and understanding of issues surrounding age verification to allow them to comply with the law. This course relates to all sectors of the licensing industry and is suitable for learners in Scotland, England and Wales.

 

Customer advice

HTA - Lawncare (30 minutes)

This course will help you understand what lawns need, types of lawncare products available and enable you to advise customers on lawncare.
  • What customers want from their lawns
  • Lifecycle of a lawn and key lawncare tasks – Spring/Summer, Autumn and Winter
  • Types of lawncare products available & their benefits/disadvantages – feed, weed control, moss control; single, dual action, triple action; granular, soluble and liquid
  • Understanding the product label
  • How to advise customers on some of the most common lawncare problems – lawn scorch, weeds, moss, insect infestation, fungal disease, drought & pet fouling.

HTA- Composts and Plant Foods (35 minutes)

This course will provide key knowledge on the uses and benefits of different composts and plant foods to help you advise customers and make a sale.

  • Understand what composts, soil improvers and mulches are used for so you can highlight the benefits of different types to customers
  • The types of plant foods that are available; what they are made of, how they are used.

Using Garden Plant Protection Products Safely (UGPPPS & UGPPPS ROI) (30minutes + 10 minutes assessment)

This course will help you understand the labels of garden plant protectionproducts and how to advise customers on their use, storage, and safe disposal.
  • When to use a selective or non-selective weed killer
  • How to use concentrate and Ready to Use products
  • How residual weed killers work and how to use them safely
  • How to dispose of any unused product and the container safely
  • How to use Garden Plant Protection Products safely with children and pets around
  • How to store them safely at home How much product to use
  • When to spray and how to apply Garden Plant Protection Products
  • How to avoid risks to wildlife and the environment when using them
This course was created by the HTA and The Crop Protection Association and is Governmentcompliant. Update 2020.

HTA - Customer Service (20 minutes)

This course will help you understand how to deliver great customer service, why it is important, how to handle complaints and the principles of the Consumer Rights Act 2015.

  • The CARE model – courtesy, accessibility, reliability and empathy
  • Why customer service is important – loyalty, profitability & increased market share
  • Simple customer service cycle – welcome, ask & listen, respond & close
  • Customer service scenario - practical exercise
  • Handling complaints scenario –practical exercise
  • Key principles of the Consumer Rights Act 2015

HTA - Cultivating Sales (20 minutes)

This course will introduce you to the principles of customer focused sales includingwhat makes a good sales person and knowing your customer and their needs.
  • Understanding what makes a good sales person – customer centric approach
  • Know who your customers are and their possible needs
  • Simple sales cycle – welcome, ask & listen, respond & close
  • Create successful interactions with customers

 

Staff training

Using Garden Plant Protection Products Safely (UGPPPS & UGPPPS ROI) (30minutes + 10 minutes assessment)

This course will help you understand the labels of garden plant protectionproducts and how to advise customers on their use, storage, and safe disposal.
  • When to use a selective or non-selective weed killer
  • How to use concentrate and Ready to Use products
  • How residual weed killers work and how to use them safely
  • How to dispose of any unused product and the container safely
  • How to use Garden Plant Protection Products safely with children and pets around
  • How to store them safely at home How much product to use
  • When to spray and how to apply Garden Plant Protection Products
  • How to avoid risks to wildlife and the environment when using them
This course was created by the HTA and The Crop Protection Association and is Governmentcompliant. Update 2020.

HTA - Visual Merchandising (20 minutes)

This course will help you understand what visual merchandising is, why it’simportant and how to create a pleasurable shopping environment that leads tosales.
  • What is visual merchandising – inspiring customers, driving up sales, creating linkedsale opportunities
  • Creating an effective display – symmetry, asymmetry, repetition & alternation
  • Principles of visual merchandising – hotspots & promotional areas, link sellinglayout, signage & ticketing, impulse points

HTA- Water Conservation (75 minutes)

This course will provide you with the knowledge to embed best practice in landscapewater efficiency and how to use water responsibly.

Age verification (30 minutes)

It is a condition of the Licensing Act 2003 that all licensed premises have an Age Verification policy in relation to the sale and supply of alcohol. The aim of this course is to provide learners with the knowledge and understanding of issues surrounding age verification to allow them to comply with the law. This course relates to all sectors of the licensing industry and is suitable for learners in Scotland, England and Wales.

Allergen Awareness (60 minutes)

Allergen Awareness introduces learners to the rules and legislation around food labelling and catering in relation to food allergies and allergenic ingredients. It has been designed to ensure food handlers and operators comply with the EU law which came into force on the 13 December 2014.

Emergency First Aid (60 minutes)

Aimed at those responsible for emergency first aid in their workplace, this course aims to help those individuals understand all first aid arrangements for a variety of injuries. Emergency First Aid provides users with the knowledge and understanding to significantly reduce assessment times when an accident has occurred, allowing treatment to be given at the earliest possible time.

Fire Safety Awareness (60 minutes)

Fire safety is imperative to protect guests, staff and visitors in the hospitality sector. People can lose their lives or suffer serious injuries because of commercial fires.

The aim of this course is to provide those working within hospitality with an underpinning knowledge regarding fire safety procedures in the workplace. Learners will gain an understanding of the legal requirements placed on businesses to reduce the risk of fire and to ensure people can safely escape if a fire does occur.

Food Safety Level 2 (60 minutes)

This course is designed to help food handlers – from chefs to waiting staff – learn and understand food safety legislation and ensure all food produced is safe to eat. The basic principles of food safety are covered within this course, which aims to fulfil the legal requirement for trained food handlers to carry out their job safely and effectively, and shows how to manage food, bacteria and biological hazards.

General Data Protection Regulation Awareness (GDPR) (40 minutes)

The aim of this e-learning course is to raise awareness of the General Data Protection Regulation (GDPR) for those handling or processing personal data. To be data protection compliant, a business needs to understand the relevant law. Legislation and definitions are covered in this course, interspersed with real life examples of data breaches and the penalties that ensued.

HACCP Level 2 (40 minutes)

Hazard Analysis and Critical Control Point (HACCP) is an internationally recognised prevention-based food safety system, designed to control hazards at points that are critical to food safety. This elearning course has been designed to introduce people involved in the manufacturing, processing, and production of food to the principles of HACCP.

HACCP Level 3 (90 minutes)

This HACCP Level 3 course will give learners the knowledge and skills needed to produce food that is safe for consumers. Aimed at those responsible for assisting in the development of HACCP-based food safety management systems, as well as those owning or managing smaller food businesses, this training helps to develop understanding of HACCP–based food safety management and how it is best implemented and maintained in a food business or organisation.

Health and Safety (60 minutes)

Monitoring and regulating health and safety is important for employees to avoid harm or illness at work.

This course outlines employer and employee responsibilities with regards to health and safety in the workplace, ensuring that learners know how to deal with hazards and risks at work and understand how to eliminate or reduce them to an acceptable level.

Manual Handling (60 minutes)

This e-learning course will provide learners with general knowledge around manual handling operations that are related to the workplace and help to raise awareness of the risks and controls relating to poor practice. By following the advice, guidance and good practices explained in this course, those performing manual handling operations in the workplace will be able to avoid injury to themselves and others.

Ready to Serve Programme – Team Member (45 Minutes)

The Team Member Ready to Serve learning programme was developed to support operators and their teams in the implementation of a safe and effective return to work, adhering to the COVID secure principles laid out by the Government.

To date, the course has been allocated over 30,000 times and provides a comprehensive training programme that covers key compliance procedures and measures to ensure your teams are COVID secure upon completion.

The programme also delivers several modules in the delivery of hospitality post-lockdown, managing conflict and foundation skills in product service. In addition, the course programme delivers a refresh of several core compliance subjects, such as food safety, fire safety and allergens, ensuring those team members who are returning to work after a period of furlough are up to date on all mandatory training.

The course programme is recommended for team members who have not yet returned to work after furlough or venues that have not yet had the opportunity to reopen. This course programme would also benefit any new team members in their induction to support COVID secure knowledge and understanding and to provide a foundation in mandatory compliance training ahead of completing more advanced compliance training in the future.

The guidance in this programme is in line with current UK guidelines for operators, and where different guidelines for Scotland or Wales apply, we have included extra downloadable resources that outline these.

Your team will be awarded certificates of completion that demonstrates their level of compliance and will help build confidence in your customers.

The CPL Learning Ready to Serve programme is supported by hospitality trade bodies UK Hospitality, BII, and Institute of Hospitality. 

 

HR and Management training

Allergen Awareness (60 minutes)

Allergen Awareness introduces learners to the rules and legislation around food labelling and catering in relation to food allergies and allergenic ingredients. It has been designed to ensure food handlers and operators comply with the EU law which came into force on the 13 December 2014.

Award for Licensed Premises Staff (ALPS) (60 minutes)

The ALPS course is aimed at bar and counter staff working in licensed premises. It provides an understanding of the responsibility to sell alcohol lawfully and responsibly, explaining the basics of licensing law – which licences are required to sell alcohol, which activities are licensable and what the licensing objectives are. The course focuses on the importance of responsible retailing and not selling alcohol to underage customers or to people who are drunk.

Scottish Award for Licensed Premises Staff (SALPS) (120 minutes)

The Scottish Award for Licensed Premises Staff (SALPS) e-learning course meets the requirements of The Licensing (Scotland) Regulations 2007, which states that every person who is involved in the making of alcohol sales must receive ‘relevant training’. This e-learning course covers the topics and matters specified in the regulation and meets the required 2 hours’ duration time.

Upon completion, the learner and an existing Personal Licence Holder must both sign the training record certificate and retain a copy. If you would like to know more please get in touch with a member of our team Call 0151 647 1057 or email [email protected]

The SALPS course is designed to assist learners in understanding their responsibilities as retailers of alcohol under the Licensing Scotland Act 2005. It provides a thorough understanding of the framework surrounding the law, regulation and social responsibility related to the sale of alcohol. The course also provides good practice in managing conflict situations and standards of service.

Bribery Act Awareness (40 minutes)

Bribery Act Awareness aims to ensure that employees understand what bribery and corruption is and how it can occur in a business. The course also shows how to implement the six principles that underpin an effective anti-bribery policy and procedures that will help to protect organisations against prosecution under the Bribery Act.

Conflict Management (60 minutes)

Everyone wants to work in an environment in which they feel safe and supported, and in which the potential for conflict is understood and managed properly. 

This course aims to enable all employees to make their contribution to establishing a workplace culture in which negative conflict becomes unacceptable without stifling the creative conflict of ideas that drives organisations forward.

Disability Awareness (40 minutes)

In the majority of industries, including the public sector, employers have certain duties relating to disability equality. This e-learning course introduces learners to legislation surrounding disability and how it relates to employment. It will also outline the implications of failing to support, or even discriminating against, employees who have disabilities.

Drugs Awareness (60 minutes)

Drugs Awareness aims to provide learners with a general awareness of drugs and prepare those working on licensed premises for handling situations of drug dealing and use. The course shows users what class A, B and C drugs look like, their effects, and outlines the penalties that can occur through their unlawful possession and use on licensed premises.

Equality & Diversity (60 minutes)

This course explores the meaning of equality and diversity by helping users to understand legislation and guidelines relevant to the Equality Act and Human Rights Act. It aims to provide learners with the knowledge and understanding needed to help reduce discrimination in direct, associative, perceptive and indirect forms in the workplace.

General Data Protection Regulation Awareness (GDPR) (40 minutes)

The aim of this e-learning course is to raise awareness of the General Data Protection Regulation (GDPR) for those handling or processing personal data. To be data protection compliant, a business needs to understand the relevant law. Legislation and definitions are covered in this course, interspersed with real life examples of data breaches and the penalties that ensued.

HACCP Level 2 (40 minutes)

Hazard Analysis and Critical Control Point (HACCP) is an internationally recognised prevention-based food safety system, designed to control hazards at points that are critical to food safety. This elearning course has been designed to introduce people involved in the manufacturing, processing, and production of food to the principles of HACCP.

HACCP Level 3 (90 minutes)

This HACCP Level 3 course will give learners the knowledge and skills needed to produce food that is safe for consumers. Aimed at those responsible for assisting in the development of HACCP-based food safety management systems, as well as those owning or managing smaller food businesses, this training helps to develop understanding of HACCP–based food safety management and how it is best implemented and maintained in a food business or organisation.

Money Laundering Awareness (60 minutes)

Money Laundering Awareness shows users how to assess the risk of money laundering in their business and report suspicious transactions or activities. The course aims provide an understanding of what the everyday responsibilities are under the money laundering regulations and the measures that can be taken to protect businesses against the risk of money laundering.

Right to Work in the UK (20 minutes)

As the United Kingdom leaves the European Union, changes to the right to work regulations are introduced. This course will offer guidance and information for employers on employing citizens from the European Union (EU), European Economic Area (EEA) and Swiss citizens in the UK. Using the information provided, you can determine if a potential employee has the right to work in the UK, and what documents you need to check to confirm this.

This course aims to inform learners of the changes that have been implemented in the right to work process post-Brexit. This activity is suitable for business owners, managers, HR team members and anyone who plays a role in the employment of new team members.

Staff Appraisal Skills (40 minutes)

This e-learning course will provide users with a general knowledge surrounding staff appraisals and the role they play within the workplace. It is a combination of both theoretical knowledge and interactive activities, which have been designed to help users learn and practice appraisal skills whether they are an employer or employee.

Reopening following lockdown – Manager - Ready to Serve (45 Minutes)

This free short course was developed to allow those in a management or supervisory role to understand the actions and responsibilities they have in ensuring their site and teams are ready to serve customers once again.

To date, the course has been allocated over 25,000 times to managers across the UK. The content in this course is pertinent to all managers, business owners and those in a position of responsibility within a venue and provides a comprehensive overview of the key areas of consideration for reopening. If you haven’t taken our Ready to Serve Manager course yet and are currently planning to reopen, or are reopening for first time, this course will be particularly relevant to you.

Depending on the type of site you are operating and your role as an employed manager or business owner, you will need to focus on the business objectives to provide customers with excellent service, whilst operating safely and profitably. Avoiding any potential risks that could arise following the adaptation of your business procedures due to the COVID-19 pandemic.

The free Ready to Serve Manager course supports users in the managing of the operation and teams including, following safe working practices within a practical framework. The course aims to support and guide users on a step-by-step approach to reopening their operation safely.

The course topics include operational segments in Risk Assessment, Team Safety and Protection, Social Distance, heightened hygiene requirements and more.

There are 10 PDF downloads within the course, and we have also produced a handbook covering the key topics and checklists for managers, containing a mixture of operational and preparation checks.

The CPL Learning Ready to Serve programme is supported by hospitality trade bodies UK Hospitality, BII and Institute of Hospitality.

Personal Resilience (30 Minutes)

The Personal Resilience e-Learning course aims to provide learners with the necessary tools to improve their understanding and skills in dealing with the various demands of working in a hospitality environment. The course looks at how people handle work pressures and provides hints, tips and exercises that will aid those experiencing high levels of stress.

Upon completion of the course learners will be able to understand what personal resilience is, recognise its importance and have an awareness of how it is closely linked to mental health.

By having an understanding of personal resilience, learners will have insight into the actions to take to aid recovery from demanding or unanticipated situations that may link to mental health problems.

This course is part of CPL’s wellbeing range which includes the Mental Health Support Champion course.

Mental Health Support Champion (30 Minutes)

The Mental Health Support Champion e-Learning course has been designed to promote good mental health and wellbeing in the workplace. On completion of the course learners will be able to identify and support team members who may be experiencing mental ill health, such as anxiety and stress. Learners will be able to provide effective, early intervention and can signpost the sources of support their colleagues can benefit from.

By understanding mental health and wellbeing, businesses will develop stronger relationships with their employees, improving staff retention levels, morale and productivity.

The course is suitable for employees of all levels particularly those working within hospitality.

Coronavirus – Taking Proactive Action for Retail (15 Minutes)

The Coronavirus – Taking Proactive Action for Retail e-learning activity will support learners in making preparations and contingencies to deal with the coronavirus outbreak and to provide a checklist of actions to consider and to communicate to employees.

As partners to the retail and hospitality sectors, this course is being offered free of charge to help your wider teams be quickly upskilled and will be updated as and when information and advice changes or develops.

The course has been made in collaboration with David Edwards, SpeakEZI, a member of the Chartered Institute of Environmental Health, and CPL Learning and is provided without charge to support the retail industry.

 

How to access these courses

Registering on the e-Learning platform is easy.  Input your HTA account number and you will be asked to create a username and password. Your account number is 8 digits starting 000*****. If you don't know your account number please contact Member Services on 0333 003 3550 or email [email protected]. The HTA terms and conditions of supply can be found here.

To access the registration portal and set up your account, click here. On the registration portal you can buy credits, allocate credits to courses, create users and allocate courses to them. To monitor staff progress on their allocated course you need to click through to the eLearning console; there is a link at the top right of the registration screen or you can access the eLearning console here

All courses cost £20 plus VAT for HTA members and £40 plus VAT for non-members. Discounts are available on purchases of 100 + courses, please contact [email protected] for more information on bulk purchases.

To get back to the registration portal from the console, click on the Bookshelf tab and there is a link to the registration page here.

After your feedback on the HTA e-Learning, we've made considerable changes to improve how it works for your staff and your business.

  • We have added a selection of compliance course including manual handling, emergency first aid and food safety. Download detailed descriptions of our compliance and HTA courses.
  • You can view user stats for your staff including;  course progress, last access date, correct answer percentage, and time spent on the course.
  • You can request to re-allocate courses that have not been used by a member of staff to another member of staff.