Paper voucher processing

There are a number of checks that must be made when accepting the voucher as payment:

• The voucher must have the issuing members stamp on the reverse- this should show the name and adress of the garden centre
• No cancellation stamp

Once the vouchers have been checked you should:

• Cancel: The voucher should be cancelled imediately and placed wihtin a safe location in your till. To cancel the voucher you should apply your company stamp across the from of the voucher (preferred method) or by drawing a line accross the front.

Please ensure you do not:

• Tear the voucher
• Staple the vouchers together
• User permanent marker pens 

 

All claimed vouchers to be sent to the HTA for processing. Claims should be packaged in a strong envelope or parcel and sent using a secure delivery method with the completed white copy of claim return form enclosed.

All claims should be addressed to HTA Services: The HTA, Horticulture House, Chilton, Didcot, Oxfordshire, OX11 0RN.
The HTA is unable to redeem any vouchers that have expired. 

Members have 30 days from the date the voucher expired to return them to the HTA to be redeemed.The HTA is unable to redeem expired vouchers received after the 30 day period.

 

If a customer offers you a damaged or unstamped voucher, please contact HTA immediately on 0333 003 3550.